Customer Service Awareness Level 1 (VTQ)
About the Course
Customer service is an essential aspect of any business. Whether you are a large or a small enterprise, working in the healthcare, construction, manufacturing or leisure industries, it is vital that you understand the importance of customer service and put it into practice. There are a few important things to remember when providing customer service:
Be polite and professional. This is the first step in establishing a positive relationship with your customers. It will also help them feel confident about asking you for help or voicing any concerns they have.
Be responsive to customer queries and complaints. Always try to resolve any issues as quickly as possible, through email and in person if necessary. If something goes wrong, admit it quickly and offer compensation or vouchers where appropriate. Most importantly, be honest with your customers – let them know what you can and cannot do and why.
Keep your customers updated with changes to your service or product. Let them know what is new and improved, and keep them up to date on any news or promotional offers that might be relevant to them. This will help ensure they are happy with your service and the positive client relationship.
You will learn how to handle your customers even when they are being difficult and come up with creative solutions to their problems. Lastly, you'll learn how to build rapport and work together as a team towards achieving the desired goal.
Are you looking for a Customer Service course? This level 1 course, delivered in half a day, will give you awareness of providing a good customer experience and is an excellent course for social carers. This is one class you don't want to miss out on!