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Coping with Aggression Level 2 (VTQ)

Who can take this Course?

Care homes, Customer service roles, Housing associations, Youth groups, Schools, Office environment.

Mode:

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Price

Hrs

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Classroom

120

7

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Enrol

Certificate:

VTQ Level 2

About the Course

The course aims to provide you with an understanding of possible reasons behind the aggressive behaviour, briefly look at the legal implications of managing aggressive behaviour in a care setting, and teach possible strategies for managing aggressive behaviours.

By the end of this session, candidates will be aware of what aggression really is ; recognise the common signs of aggression, including body language and tone of voice; understand some of the common causes of aggression; implement techniques to manage other people's aggression ; you will learn to adopt basic procedures for personal safety in the workplace and off-site; your awareness of the importance of accurately and appropriately recording aggression will be reinforced as well as your understanding of the legal implications of aggression.

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